Shipment Policy

Thank you for shopping with Evcube. We are committed to providing you with a seamless and efficient shipping experience. Please read our detailed shipment policy below to understand our shipping process and timelines.

Order Processing Time

• All orders are processed within 1-2 business days after receiving payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is processed, you will receive a confirmation email with your tracking number (if applicable).

Shipping Timeframe

• After processing, your order will be shipped via our standard shipping method.
• Estimated delivery time is 5-7 business days, depending on your location and the courier service.
• Delivery times are estimates and may vary due to factors outside of our control, such as weather conditions or courier delays.

Shipping Cost

• Shipping costs are calculated at checkout and depend on the delivery destination and the weight/size of the package.
• For orders above 20USD, we offer free shipping (if applicable).

Delivery Information

• Please ensure that the delivery address provided at checkout is accurate and complete to avoid delays.
• If you notice an error in your delivery details, please contact us immediately at Help@evcube.net/+1 510 8787 5951

Order Tracking

• Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time.
• Please note that it may take up to 24 hours for the tracking information to update.

Delays and Issues

• While we strive to ensure timely delivery, unforeseen circumstances (e.g., customs delays, courier issues) may occasionally result in longer delivery times.
• If your order has not arrived within the expected timeframe, please contact us at Help@evcube.net for assistance.

Lost or Damaged Packages

• We are not responsible for packages lost or damaged during transit. However, we will assist you in filing a claim with the courier if such an issue arises.
• For assistance, please provide your order number and tracking details when reaching out to us.

If you have any questions about our shipment policy, please feel free to reach out to our customer support team at Help@evcube.net Thank you for choosing Evcube. We appreciate your business!